What personal information do we collect from the people who visit our blog, website, or app?
1.1 When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, mailing address, phone number or other details to help you with your experience.
1.2 We may collect website visitor usage data, including your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths, as well as information about the timing, frequency and pattern of your service use. We may use this information to get a better understanding of our website visitors’ usage of our website’s individual pages; and the usage of our services.
When do we collect information?
We collect information from you when:
2.1 You register on our site, place an order, subscribe to a newsletter, fill out a form, Open a Support Ticket or enter information on our site.
2.2 When you provide us with feedback on our products or services
How do we use your information?
We may use the information we collect from you when you register, make a purchase, sign up for our newsletter or free offer, respond to a survey or marketing communication in the following ways:
3.1 To personalize your experience and to allow us to deliver the type of content and product offerings in which you are most interested.
3.2 To quickly process your transactions.
3.3 To send you communication (eMail) regarding your order or other products and services that you requested.
3.4 To follow up after you made a purchase, downloaded a free offer, signed up for newsletter, or filled out a form – follow up can come in the form of an eMail, live chat, or phone
3.5 To allow us to better service you in responding to your customer service requests.
3.6 To send periodic emails* regarding your order or other products and services.
* To STOP RECEIVING COMMUNICATION FROM US, an easy UNSUBSCRIBE link is provided at the bottom of each email, allowing for a One-Click Unsubscribe!Section 4 How do we protect your information?
4.1 Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible.
4.2 We use regular Malware Scanning.
4.3 Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are by law required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.
4.4 All financial transactions are processed through an SSL secured and encrypted gateway and are NOT stored or processed on our servers.
Yes. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the site’s or service provider’s systems to recognize your browser and capture and remember certain information. For instance:
Do we use ‘cookies’?
5.2 Understand and save user’s preferences for future visits.
5.3 Cookies help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services.
Third-party disclosure We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information.
Third-party links Occasionally, we may include or offer third-party products or services on our website (affiliates, paid advertisers, link exchange, or to support other websites). These third-party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.
How does our site handle Do Not Track signals? We honor Do Not Track signals and Do Not Track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place.
Does our site allow third-party behavioral tracking? We do not allow third-party behavioral tracking
COPPA (Children Online Privacy Protection Act)
10.1 When it comes to the collection of personal information from children under the age of 13 years old, the Children’s Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, United States’ consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children’s privacy and safety online.10.2 We do not specifically market to children under the age of 13 years old.
Fair Information Practices
The Fair Information Practices Principles form the backbone of privacy law in the United States and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information.In order to be in line with Fair Information Practices we will take the following responsive action, should a data breach occur:
11.1 We will notify the users via email within 7 business days
11.2 We will notify the users via in site notification within 7 business days
11.3 We also agree to the individual redress principle, which requires that individuals have a right to pursue legally enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or a government agency to investigate and/or prosecute non-compliance by data processors.11. 4 We also agree to the Individual Redress Principle which requires that individuals have the right to legally pursue enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or government agencies to investigate and/or prosecute non-compliance by data processors.
CAN SPAM Act
The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.We collect your email address in order to:
12.1.1 Send information, respond to inquiries, and/or other requests or questions
12.1.2 Process orders and to send information and updates pertaining to orders.
12.1.3 Send you additional information related to your product and/or service
12.1.4 Market to our mailing list or continue to send emails to our clients after the original transaction has occurred.To be in accordance with CANSPAM, we agree to the following: 12.2.1 Not use false or misleading subjects or email addresses. 12.2.2 Identify the message as an advertisement in some reasonable way. 12.2.3 Include the physical address of our business or site headquarters. 12.2.4 Monitor third-party email marketing services for compliance, if one is used. 12.2.5 Honor opt-out/unsubscribe requests quickly. 12.2.6 Allow users to unsubscribe by using the link at the bottom of each email.
If at any time you would like to unsubscribe from receiving future emails, a) Follow the instructions at the bottom of any emails you receive from us. or b) Contact us and request to be unsubscribed and we will promptly remove you from ALL correspondence.
E.G PERFORMANCE SOLUTIONS
(a) email, using the contact form on our website;
(b) Click Here to use our Customer-Portal Contact Form